Frequently Asked Questions
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Is shipping really free?
Yes. Every order in the contiguous United States ships free, with no minimum spend and no handling fee.
How long does delivery take?
Orders leave our Michigan warehouse in one to two business days and arrive 4 to 8 business days after dispatch. Tracking is emailed as soon as the parcel is scanned.
How do I choose the right size?
Our styles use US sizing with half sizes on most models. Order your normal sneaker size; if you are between sizes, size up for boots and slippers.
What if the shoes do not fit?
You have 30 days from delivery to request a return or size exchange. Email [email protected] with your order number and we will send instructions.
Are the shoes branded?
No. StainBloom sells unbranded, factory-made footwear. There are no third-party logos on the products.
How do I clean my shoes?
Wipe smooth upper materials with a damp cloth and mild soap. Air dry away from direct heat. Suede-look styles should be brushed dry only.
Do you ship internationally?
We currently ship within the United States only. International orders are cancelled and refunded in full.
How do I contact you?
Email [email protected], Monday to Friday, 9am to 5pm Eastern Time. We reply within one business day.